FAQs

Dating Safety

Dating Safety Tips

Report a Concern

You can report a concern by navigating to a user’s profile tapping the three dots and selecting report a concern. Select the option that best represents your concern and submit. We take our communities safety seriously. Please report bad behavior, inappropriate photos and scammers. All reports are anonymous and your identity will not be shared with the person you are reporting.

Block a Member

To Block a member, navigate to the user’s profile tap the three dots and tap block member. When a member is blocked, you will no longer see that person in your matches and your communication with that member will be deleted. Additionally you will no longer be visible to the person you blocked.

Unblock a Member

Blocking a member is permanent. Once a member is blocked, you may not unblock them.

Photos and Profiles

How to Upload a Photo

Photos can be uploaded from Facebook, your device or you can take a selfie on the fly.

To upload a photo:

How to Delete a Photo

Why was my Photo Removed?

Your photo was reviewed and did not meet our apps photo requirements. You can upload a new photo that meets our guidelines.

Photo Dos & Don’ts

Think before you post. Posting an inappropriate photo is grounds to be banned.

Photo Dos

Photo Don’ts

Communication

How to Send a Message

Before you can send a message, you will need to show interest in each other by sliding right. Once there is a mutual match you can start chatting. To start a conversation, tap the chat icon in the top nav, tap the person’s photo and send a message.

Matches

How to Delete a Connection
To delete a connection, long press on the profile photo of the connection you would like to delete and tap Delete Connection.

How to Delete Conversation
To delete a conversation, slide the conversation to the left and tap delete.

My Match Disappeared
Sounds like the person may have unmatched with you, or deleted their account.

Support

Need additional help or want to tell us how much fun you are having with Chispa? Send us a line! Any support related questions, comments, or feedback can be emailed to contactus@chispa-app.com.

Access and Settings

How to logout

How to Delete My Account

Can’t Login / My App Crashed

This is probably temporary, so check back later. If you are still having trouble, try reinstalling the Chispa app. To reinstall, delete the app then download the app again. As long as you do not delete your account this will not affect your matches.

How do I request a copy of my personal data?

At Chispa, we are committed to protecting your data and privacy as well as providing you access to the information you have provided us.

If you would like to request a copy of your personal data, please contact us at 833-223-8873, 7:00am - 7:00pm CT, Monday - Friday. Or email us at contactus@chispa-app.com and someone will get back to you within 48 hours.

The information you will receive through this request is largely already available to you through the web site/app and may vary, depending on the way you have used Chispa.

If you have deleted your Chispa account, you will not be able to access this data, as you no longer have an account on Chispa. After you have deleted your account, your data is disposed of in accordance with our privacy policy.